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    eHealth China (Xiamen) Technology Co., Ltd.
    9F, ChuangXin Building,Xiamen Software Park (361005)
    Tel: 0592 2517000
    Fax: 0592 2517111
     

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Customer Service Manager

Responsibilities:

  • Work in a fast paced Call Center team oriented environment.
  • Manage and train an existing staff of 25 people with the ability to scale this operation to 50 people.
  • Help design and put together the infrastructure to scale up operations quickly when needed.
  • Help design and implement processes and procedures to insure 1) that customer needs are handled efficiently with a high level of customer satisfaction, 2) task responsibilities are completed in a timely manner while maintaining excellent quality.
  • Willing to do daily tasks and field customer inquiries to stay abreast of customer needs and reaction.
  • Provides mentoring to direct reports to develop their management skills.
  • Ability to multi-task and handle a steep learning curve.
  • Provide leadership and engender Esprit de Corps.
  • Assist customers throughout the application cycle.
  • Acts as the primary point of contact between our affiliate operations in the United States.

Qualifications:

  • Collegiate level diploma.
  • Fluency in English both verbal and written.
  • 3-5 years prior customer service experience and at least 5 years supervisory experience.
  • Ability to stay calm and function efficiently in a fast paced and sometimes stressful environment.
  • Adheres to production/performance standards.
  • Team player, focused on production results.
  • Experience in call center operations is a major plus.