Join Us

Contact Us

    eHealth China (Xiamen) Technology Co., Ltd.
    9F, ChuangXin Building,Xiamen Software Park (361005)
    Tel: 0592 2517000
    Fax: 0592 2517111
     

Join Us

Technical Support Engineer

Responsibilities:

  • Monitoring and maintaining hosted environments (including information exchange/processing with various external enterprise systems).
  • Delivering technical communications.
  • Resolving problems related to the installation, recommended maintenance/practices, and use of eHealth solutions.

Education and Experience Requirements:

  • Minimum of 3 years of experience and proven success in providing high quality customer service.
  • Minimum of 2 years plus experience with Web servers and application servers (Tomcat, BEA Weblogic, IBM Websphere, IIS, Apache).
  • Minimum of 3 years software support experience with products on Unix (Solaris, AIX, Linux, or HPUX) and Windows platforms.
  • Ability to read and interpret programming languages at a code level (especially Java).
  • Knowledge of HTML, XML, JavaScript, JSP, and Web communication protocols will be a Big Plus.
  • Familiarity with database products (Oracle, DB2, and SQL).
  • Knowledge of N-tier web system design.
  • 5+ years of IT enterprise architectural experience including operating systems, network and Internet technologies, services and open standards, database systems, and information security.
  • Advanced troubleshooting skills including the ability to troubleshoot issues involving platform performance under load.
  • Ability to read and analyze network trace data in detail to understand and resolve inter server communication issues.
  • Strong verbal and written communication skills, team player and ability to mentor junior engineers.
  • B.S. in Computer Science or equivalent.